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Under Armour - Customer Service (Associate)
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Á¤±ÔÁ÷°æ·ÂÀüüÀüü2022.01.10ÀÏ¹Ý Ã¤¿ë

[Full time]

Under Armour

https://careers.underarmour.com/job/Seoul-Associate%2C-Customer-Service-6123/825617600/

 

Customer Service (Associate)

Position Summary

This role is responsible for Under Armour's customer service in Korea. He/she will response to consumer’s inquiry, complaint and dissatisfaction, and develop new best practices to increase consumer’s satisfaction and operation efficiency

Essential Duties & Responsibilities

  • Continuously improve a customer service level 
  • Capability to managing all kinds of customer related issues
  • Responsible for consumer’s inbound call and response to consumer’s inquiry and requirement
  • Make a outbound call to consumer to provide any feedback for their requirement timely
  • Aggressively communicate with the related functions and teammates to resolve issues 
  • Support Franchise Partners to manage consumer’s complaints  

Education And / Or Experience

  • Bachelor’s Degree with at least 3 years’ customer service center experience in e-commerce and retail industry
  • Ability to identify complaints from consumer’s inquiry
  • Strong communication and problem-solving skills
  • Good collaboration, communication, and analytical skills
  • Excellent documentation skill – Excel, Powerpoint, Google sheet, Word, etc 
  • Familiar with CS call system across multiple platforms 
  • Fashion and/or sports industry with Salesforce Service Cloud experience preferred
  • Good command of both spoken and written English
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