연세대학교 경영전문대학원

[Full time]

StockX

https://boards.greenhouse.io/stockx/jobs/5627931002?gh_src=279ce1092us

Bilingual Customer Service Specialist (Korean & English)

Location: Seoul, KR

About the role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!

What you'll do

• Handling all customer service needs and support for our European customers
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Help manage the order fulfillment process 
• Listen and respond to customer needs and concerns
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business as they come up

About you

• Minimum of 2 years of experience managing high volume queues ideally gained in a fast-paced work environment - 
• This position requires that you handle various contact types including: Chat, Email, Inbound and Outbound voice calls with our customers
• Previous customer service & call center experience
• Logical problem-solving skills
• Possess situational awareness to identify and escalate matters that require urgent attention 
• A passion for providing an exceptional level of customer service 
• Excellent written, verbal and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
• Successfully manage multiple tasks with strict deadlines  / Ability to prioritise and manage a busy workload
• Ability to adapt to business needs and thrives in a fast-paced and shifting environment
• Proficient in MS Office, Google Drive, Slack and iOS environment (Mac)
• Bilingual: English & Korean is a must