연세대학교 경영전문대학원

MAIN PURPOSE

The primary role of this position is to plan, strategize and implement the activities to develop beauty consultants to their fullest potential to achieve sales objectives

KEY RESPONSIBILITIES

Training

• Conduct training needs analysis to determine opportunities for productivity and profitability improvement in the areas of newly recruited beauty consultants, makeup artists and beauticians’ orientation.
• Design and prepare training materials which will effectively improve the skills of the beauty consultants in order to deliver the brand’s expectations on the job.
• Design and develop training objectives for each training and provide measurement and evaluation for training effectiveness.
• Ensure beauty consultants are properly trained to achieve objectives by translating marketing and sales activities into the training modules.
• Conduct OJT at the counter to monitor the progress/ performance of beauty consultants.
• Plan training budget, ensuring expenses are kept within the budget allocation.
• Plan and conduct monthly training (New Products, Reinforcement, Skills etc.) for beauty consultants.

Recruitment

• Establish the recruitment standards of beauty consultants and ensure that the correct calibre is recruited for the brand.
• Mentor, monitor and evaluate new beauty consultants.

Staff Relations

• Responsible for inspiring and maintaining the beauty consultants’ motivation.
• Conduct counselling and handle obstacles when necessary.

Customer Relations

• Manage all customer feedback relating to service level and allergies.

Others

• Responsible for conducting and implementing all consumers’ workshops and events.
• Participate in PR and Press events.

REQUIREMENTS

• Maximum 5years of experience in Training within the cosmetic retail industry
• Broad knowledge on prestige beauty brand and skincare theory
• Solid coaching and training experience in delivering specific training especially in luxury beauty/skincare training especially in roadshows, stage demonstration or workshops.
• Strong people management skills, confident in presenting and influencing at all levels.
• Makeup and presentation skill are “plus”.
• Strong written and verbal communication skills.
• English skills proper for business communication in speaking and writing
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

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