연세대학교 경영전문대학원

[Full time]

Teradyne

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SUMMARY:

As a member of the Worldwide Logistics team within Teradyne’s Customer-Team Support Organization you will be responsible for order management, warehousing and distribution to support customer orders.

• Order Management covers product inquiry, simple technical inquiry, sales quotation, order placement, validation, confirmation, sourcing, order processing, shipment, delivery, follow-up on billing and AR in coordination with Field Engineers, PSG & Planners.
• Warehousing and Distribution covers regional & domestic distribution, warehouse management, inventory storage, import/ export operation and support needed for internal/ external audit

ACCOUNTABILITIES:  Including the following and other duties may be assigned.

1) Parts Order (35%)

• Quotation Issue as requested: Per-transition (Exchange & Repair), Purchasing.
• Order entry for customers via email, call.
• Resolve the delivery issues, ensuring that all required and pertinent information regarding each customer’s internal delivery process.
• Update weekly defective list for outbound.
• Update and properly close A1 (not-returned defective parts) issue through coordination with the customer and internal team.
• Provide the fail log to Flex/NXT/ETS returns and repair center team as necessary.  

2)  Customs Clearance (35%)

• Verify the proper tariff code for each imported shipment and submit the statement as officially required by Customs.
• Be aware of annual revised procedures that must follow and ensure full compliance with local import regulations, especially for electronics goods, computer peripherals and handset, etc.
• Keep Export & Import Permits as legally required.
• Quarterly update the import status with the price & HS code checking.    

3)  3PL (3rd Party Logistics) management (15 %)

• Monthly Billing Report: checking all charges billed in the invoice to avoid any billing errors.
• Randomly inventory check compared with internal database.
• Inspect Bin & Actual stock
• Manage wrong part shipment & damaged shipment
• Settle all queries related internal system error, inbound & outbound in transit issue,
• Train and update delivery process as required
• in-bound/out-bound traffic arrangement
• Coordinates and consolidates domestic and international systems to support shipments
• Quarterly check 3rd party freight charge and notice to Finance

4)  Miscellaneous Issue (15 %)

• Escalate customer service issues to Field team members.
• Wrong part shipment & damaged shipment report.
• Monthly update: Part usage.
• Support part usage for TSA agreement as required by division
• Submit payment of Ocean trade and customs consulting every month to G&A

COMPETENCE:

1. Minimum Education
   • BA/BS in related filed of discipline or equivalent.
2. > 5 yrs Experience in relevant field

• Oracle system, Reflection for UNIX experiences is a distinct plus.

3. Skills Required

• Ability to work on own initiative and under pressure in order to achieve deadline.
• Knowledge of international trade, logistics process, customs clearance.
• Knowledge of word processing software and Excel preferred and understanding of relevant computer software applications.
• Convey information clearly and effectively both written and verbal in English.
• Strong problem solving skills on unexpected occurrences.
• Must demonstrate strong aptitude for customer service.