연세대학교 경영전문대학원

Job Title : HRSS Operations Associate
HR Operation 업무 (사원-대리급) 정규직

• Job Description Summary

HR Shared Services Operations is the first tier of HR delivery for employees and managers, responding to inquiries about policies, payroll, leaves, and HR programs. A HRSS Operations Associate is a seasoned individual contributor, providing experienced, independent service support.

• Responsibility

Handles overall payroll process (payroll, withholding tax process, severance plan etc & benefit program

Answers incoming calls and emails from MMC colleagues and third party vendors and provides accurate answers and detailed information to their HR inquiries which will be handled within our SLA’s, using a Case Management tool supported by a Knowledgebase.

Supports our customers by communicating in a clear, concise and confident manner in order to provide an excellent customer service experience.

Researches complex issues and provides timely, accurate resolution.

Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitors colleague requests; researches and identifies required information to resolve colleague inquiries and forwards to the appropriate group for resolution as necessary.

Share with other team members or managers any opportunities for process improvements.

Creates, documents and routes open cases and calls appropriately in accordance to the standard operating procedures for additional follow up or escalation.

Liaises with other departments to ensure timely research and problem resolution.

• • Requirements
  
  A Successful candidate for this position will have the following knowledge, skills and expertise.
  - 1 ~5 years experience in HR (6개월 이상 Payroll 경험 필수)
  - 4 year college degree or equivalent
  - Good command of MS Office
  - Proactive attitude and good Communication skill
  - Business English required
  - HR Experience in global company is plus