연세대학교 경영전문대학원

[Full time]

Tesla

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Service Advisor

Job ID: 114733

Job location: Suseong-gu, Daegu

The Role

Tesla Korea is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. 

This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center in Seoul Korea. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 

Responsibilities

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
• Return missed phone calls, email in no less than 5 minutes
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman/Service Manager to provide immediate attention
• Accurately record issues and data into Dealer Management System. Attention to detail critical
• Conduct Transactions w/ system; walk customer through correction and provide summary
• Communicate estimated completion time, regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery
• Coordinate the delivery time or pick up with each customer
• Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements

• 3+ years of work experience in automotive industry
• Ability to use Dealer Management System(s), Outlook, and MS Office
• Associate Degree or certificate in Automotive Technology, preferred
• Fluent in Korean and basic level of English is preferred
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals