연세대학교 경영전문대학원

[Full time]

BNY Mellon

https://bnymellon.eightfold.ai/careers?pid=10019791&domain=bnymellon.com&src=JB-10200

Analyst, Client Service

Job ID: 2925

Responsibilities:

• Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing operational and technical questions or issues and ensuring requests are executed.
• Applies problem solving skills based on precedence and experience.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a general understanding of broader BNY Mellon services and offerings.
• Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed.
• Tracks information related to general client issues and needs to support business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.
• No direct reports.
• Supports a selected number of client accounts of limited complexity.

Qualifications:

• Bachelors degree or the equivalent combination of education and experience is required.
• 0-3 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.